Refund Policy

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1. Who processes your payment

Because the platform processes your payment, refund eligibility is governed first by Apple's or Google's own policies, and secondly by this policy.

• Apple purchases: reportaproblem.apple.com
• Google purchases: play.google.com/store/account/subscriptions

2. Subscription plans

All prices are in USD. Prices may vary by country due to App Store / Play Store regional pricing.

Plan	Monthly	Annual
Individual (1 child profile)	$4.99/month	$34.99/year
Family (up to 5 child profiles)	$7.99/month	$59.99/year

3. Free trial

New subscribers receive a free trial period at sign-up (length displayed at time of purchase). If you cancel before the trial ends, you will not be charged. If you do not cancel before the trial ends, your subscription begins automatically and the payment method on file is charged at the applicable rate.

We do not offer refunds for charges that occur because a free trial was not cancelled in time, unless the charge was the result of a technical error on our end.

4. Refund eligibility

We will issue a full refund in the following circumstances:

Situation	Eligible?	Timeframe to request
Duplicate charge for the same billing period	✓ Yes	Within 30 days of the duplicate charge
Technical failure that prevented access to paid features for >72 consecutive hours, verified by our logs	✓ Yes	Within 30 days of the incident
Unauthorized purchase by a minor without parental knowledge or consent (see §5)	✓ Yes	Within 60 days of the charge
Change of mind / unused subscription	✗ No	—
Partial month / partial year after cancellation	✗ No	Subscriptions remain active until the end of the paid period
Dissatisfaction with content (cards, audio, storybooks)	✗ No	Use the free trial to evaluate content before subscribing

We reserve the right to request supporting evidence (account activity logs, error screenshots) before processing a refund.

5. Unauthorized purchases by children

SpeechyTalk is designed for children under 13. We take unauthorized in-app purchases seriously. If a child made a purchase without a parent or guardian's knowledge or consent:

1. Contact us at support@speechytalk.app with the subject line "Unauthorized Purchase — Minor"
2. Include: the App Store / Play Store receipt, the approximate date of purchase, and a brief description of the circumstances
3. We will review the account activity and, if the purchase appears unauthorized, issue a full refund within 10 business days

To prevent unauthorized purchases in the future:

• iOS: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → In-app Purchases → Don't Allow
• Android: Enable Google Play parental controls and require authentication for purchases

6. How to request a refund

7. Subscription cancellation

Cancelling your subscription stops future charges. Your access continues until the end of the current paid period. Cancellation does not trigger a refund for the remaining unused days.

To cancel:

• iOS: Settings app → [your name] → Subscriptions → SpeechyTalk → Cancel
• Android: Play Store app → Account → Subscriptions → SpeechyTalk → Cancel

After cancellation, your child profiles and cards remain in your account for 90 days. If you resubscribe within 90 days, all data is restored.

8. Chargebacks and disputes

If you initiate a chargeback with your bank or card issuer instead of contacting us, we reserve the right to:

• Suspend the associated account pending resolution
• Provide your bank with transaction records, session activity logs, and in-app purchase confirmation as evidence of delivery

We strongly encourage contacting us first — we are faster than the chargeback process and want to resolve issues fairly.

9. Policy changes

We may update this Refund Policy from time to time. We will notify you of material changes by posting a notice in the app or by email at least 14 days before the change takes effect. Continued use of SpeechyTalk after the effective date constitutes acceptance of the updated policy.